Thursday, August 30, 2012
LinkedIn Profile: 6 Common Mistakes Professionals Make
LinkedIn Profile: 6 Common Mistakes Professionals Make: This article was originally posted at Trak.in LinkedIn is the most popular network amongst professionals. However, we do keep doing some common mistakes on our LinkedIn profile and then blame it on the network. This article discusses six common mistakes along with tips that will help you make your LinkedIn profile better. LinkedIn, one of [...]
What’s in a Webinar? – 8 Unexpected Ways Webinars Boost Your Business
What’s in a Webinar? – 8 Unexpected Ways Webinars Boost Your Business: The world of webinars can be a wonderful thing! If you want to create a sense of event about your business, then webinars should be your weapon of choice. Webinars are basically web-based events delivered via the internet. They can be either live – great for audience participation – or pre-recorded. They work incredibly well [...]
Tuesday, August 28, 2012
The 6 Disciplines Behind Consistently Great Customer Experiences
The 6 Disciplines Behind Consistently Great Customer Experiences:
Mature companies routinely perform a set of sound, standard practices that result in a high-quality outcome. It's true for manufacturers--they don't get up in the morning and start pondering how they'll produce high-quality widgets that day. Similarly, retailers have practices for keeping their supply chains flowing and their shelves stocked, and media companies have practices for getting the news online and into print. That's how grown-ups do business.
Companies that want to produce a high-quality customer experience also need to routinely perform a set of sound, standard practices. These practices fall under six high-level disciplines: strategy, customer understanding, design, measurement, governance, and culture.
Mature companies routinely perform a set of sound, standard practices that result in a high-quality outcome. It's true for manufacturers--they don't get up in the morning and start pondering how they'll produce high-quality widgets that day. Similarly, retailers have practices for keeping their supply chains flowing and their shelves stocked, and media companies have practices for getting the news online and into print. That's how grown-ups do business.
Companies that want to produce a high-quality customer experience also need to routinely perform a set of sound, standard practices. These practices fall under six high-level disciplines: strategy, customer understanding, design, measurement, governance, and culture.
Strategy
Don't Become One of the Worst Places to Work
Don't Become One of the Worst Places to Work: 
Stay off any lists of the worst companies to work for. Here's how.
Most of us are focused on learning and improving as leaders. Whether we've been at it for a year or 20, it is good to get some validation along the way. While that typically comes in the form of revenue or profit growth, we often look to other measures, like making certain rankings, or pride-generating awards.
But there's one list you don't want to wind up on: 24/7 Wall Street's America's Worst Companies to Work for. While most of us are not publicly-traded like those on the list (and may never aspire to be), I think there are some valuable lessons we can learn from their inclusion, besides the impact of bad publicity.
These bad companies to work for have several things in common. According to 24/7′s research, which centered on an examination of employee reviews on the job site Glassdoor.com, these companies generally rank poorly in customer satisfaction surveys, they don't offer training or development, and their employees complain about low pay as well as a lack of a promotional track or raises. In some cases, customers even complain about employee mistreatment.
The simple reminder here is that happy employees create happy customers and that is reflected in the perception of your business internally and externally.
Here's my five simple "Ps" to generate employee happiness and stay off of any worst-companies-to-work-for lists:
Stay off any lists of the worst companies to work for. Here's how.
Most of us are focused on learning and improving as leaders. Whether we've been at it for a year or 20, it is good to get some validation along the way. While that typically comes in the form of revenue or profit growth, we often look to other measures, like making certain rankings, or pride-generating awards.
But there's one list you don't want to wind up on: 24/7 Wall Street's America's Worst Companies to Work for. While most of us are not publicly-traded like those on the list (and may never aspire to be), I think there are some valuable lessons we can learn from their inclusion, besides the impact of bad publicity.
These bad companies to work for have several things in common. According to 24/7′s research, which centered on an examination of employee reviews on the job site Glassdoor.com, these companies generally rank poorly in customer satisfaction surveys, they don't offer training or development, and their employees complain about low pay as well as a lack of a promotional track or raises. In some cases, customers even complain about employee mistreatment.
The simple reminder here is that happy employees create happy customers and that is reflected in the perception of your business internally and externally.
Here's my five simple "Ps" to generate employee happiness and stay off of any worst-companies-to-work-for lists:
Where Making Money and Social Media Meet
Where Making Money and Social Media Meet: 
From Julie Rains:
We look at five social media programs that can help your small business launch a successful online marketing campaign.
From Julie Rains:
We look at five social media programs that can help your small business launch a successful online marketing campaign.
Top 10 activities for SEO
Top 10 activities for SEO: Start thinking of links as advertising rather than just for their SEO value. Which prominent online mentions would be worthwhile? Our biggest sites get 1/3rd of their traffic from referrals. Networking is a big part of getting good traffic. There are plenty of places you can network from; Customers, Suppliers, Partners, Competitors etc. Yes blogging [...]
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How To Handle An Exit Interview
How To Handle An Exit Interview: The Grindstone has an excellent, excellent post up about exit interviews. The long and short of it is, how honest should one be in an exit interview? I can’t tell you the number of times this has come up with clients we’ve worked with. Of course, if you were happy at your last job, there’s [...]
Monday, August 27, 2012
The Dawn Of Social Innovation 3.0
The Dawn Of Social Innovation 3.0:
We’ve reached a new stage of social innovation, where bold ideas are now being turned into real-world projects.
We’ve reached a new stage of social innovation, where bold ideas are now being turned into real-world projects.
Sunday, August 26, 2012
5 Career Change Tips You Ought to Know
5 Career Change Tips You Ought to Know:
For many of us who are looking to make a major change in our lives, a career change can make a major impact on our overall well-being and happiness. After all, we spend the majority of our waking hours at work, so it’s crucial to find something that challenges and inspires you on a daily [...]
5 Career Change Tips You Ought to Know
The Undercover Recruiter - Recruitment and Career Secrets Revealed
For many of us who are looking to make a major change in our lives, a career change can make a major impact on our overall well-being and happiness. After all, we spend the majority of our waking hours at work, so it’s crucial to find something that challenges and inspires you on a daily [...]
5 Career Change Tips You Ought to Know
The Undercover Recruiter - Recruitment and Career Secrets Revealed
The Ten Most Dangerous Things Business Schools Teach MBAs
The Ten Most Dangerous Things Business Schools Teach MBAs: We're constantly told by colleges and grad schools that the unemployment rate is 4% for those with college degrees and over 14% for
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